Complaints
Version 2026-11-01.v1 · effective 1 November 2026
Pilot version, under review by UAE counsel. The Arabic text is a working translation pending certified legal translation; for consumers the Arabic text prevails.
How to complain
Email [email protected] from the address on your account, with "Complaint" in the subject, what happened, when, and the unit concerned if any. You can write in Arabic or English.
What happens next
We acknowledge your complaint within 2 working days and give you a reply within 14 days. If we need longer, we tell you why and when to expect an answer.
If you are not satisfied
You can complain to the competent consumer-protection authority (in Abu Dhabi, the Department of Economic Development), and about personal data to the UAE Data Office or its successor, the Federal Authority for Artificial Intelligence and Data.
Disputes between a landlord and a tenant belong to the Dubai Rental Disputes Centre or the competent rental dispute committee or court in the other Emirates. Leasifys is not a party to them.